TELECOM Digest OnLine - Sorted: Re: Vonage Customer Cares DOESN'T really care

Re: Vonage Customer Cares DOESN'T really care

Tony P. (kd1s@nospamplease.cox.reallynospam.net)
Wed, 19 Jan 2005 21:41:36 -0500

In article <telecom24.23.1@telecom-digest.org>,
cobuild_collins@yahoo.com says:

> Hi there,

> Well I've been using Vonage's services for over one year, as time goes
> the service was each time worst.

> I had a problem with my ATA, and I asked for help to them for over one
> month, and believe it or not, they will never reply to your mails, if
> you call them, they will never answer, and the customer support
> service (live-online-chat) is even worst they can only say: Please
> call 1800-Vonag...... or do you want to give us more Money??? Why
> don't you Sign Up. And never help you.

> If you are thinking about signing up with Vonage, I suggest you to
> think twice, because you will only receive news from them when you
> change your credit card number or so. But they will never help you and
> they will keep changing and charging money. You might be lucky if your
> ATA works for over 8 months, then you will have to buy a new one

> ($80.00 more - $40.00 disconnection fee and a new $40.00 activation
> fee). ??????? By the way again, if they answer you some day ...

> I expected more of Vonage, my first impression is that it was a big
> company, but the whole company seems to be managed by two or three
> people.

So far I've had good experience and that's going on 3 months with the
service. An issue with ring voltage was resolved to my satisfaction.

I did note that email doesn't get answered but if you have patience
you can call and eventually get answers. Average wait is 30 minutes.

The quality of the line is very good and the price is right.

You get what you pay for. If you want instant service and all the
features go ahead and pay your ILEC or a CLEC. But if you want good
sound and so-so service stick with Vonage. I've got a fairly high
tolerance for lack of service when the price is right so I'll stay
with Vonage.

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